While the bikes were being serviced we went to lunch with Steve at a local favorite. I think H-D will pursue it, just for the fact of what the engine is capable of. And they have a motorcycle to fit about anyone. H-D also does what it can to help its customers fulfill the dreams they have.
We spend a great amount of time for this cause, and if anyone has any questions at all, please feel free to contact us about it any time. One thing it does better than a lot of other companies, is look at what its customers want and listens to them. Do you think H-D will push this motor into other models down the line, such as touring bikes and the like? All who walk through our doors should be considered friends, even if they are just here to visit.
Talking to Scott and Nancy Hutson, the owners of Cycle Connection, brought wonderful memories of the times they have spent in the business. Rick is a credit to your organization! Tim, Steve and many in the service department worked to find the issue.
Our values system for Cycle Connection is to be fair, honest, and respectful of the individual. H-D also does what it can to help its customers fulfill the dreams they have. My Electra Glide broke down on the road last week clutch would not disengage.
I am writing this letter to you to express our appreciation for all that your employees did to ensure our satisfaction with the sale. Please let everyone involved know how much we thank them.
It is the people out there that make our business successful. Parts were sent over night from Spokane WA so there would not be further delays. Truly, it is hard to even comprehend that the people are so loyal.
Posted by: Grosar | on October 2, 2012
Ed's bike had an issue so the tech also looked at it. I love them all.
My husband has purchases several motorcycles over the years from Doc's and any work that needs to be done is always from Doc's as well. They were not able to detect what the issue was so they sent us on our way saying the bike could freeze up- not comforting when you have 6, miles to finish a trip.
He got my bridal esteemed ahead of find and coloured my expectations. First the years, H-D has started and failed at awake old to endure its brand.
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